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  1. All information submitted through this website must be accurate and complete. Providing false or misleading information may result in the termination of the application or booking process.

  2. By submitting your information, you consent to allowing us to contact you via email or phone with updates and information related to your application or booking.

  3. We prioritize the protection of our guests' personal information and will never share or sell your data to third parties.

  4. We reserve the right to deny any application or booking request at our discretion. This may include circumstances such as availability, suitability, or compliance with residence rules and regulations.

  5. The website and all of its content are the property of Student Rooms Lugano. Reproducing any part of the website without our written permission is prohibited.

  6. We reserve the right to update or modify these terms and conditions at any time without prior notice.

  7. A deposit payment is required to confirm your reservation. The deposit acts as a booking, even if the contract is not signed. Deposit payments must be made in full before your reservation is confirmed.

  8. Refunds will be considered only if supported by appropriate proof. In the event of cancellation, an administrative fee will be deducted from the refund amount of the deposit. The specific administrative fee will be communicated at the time of cancellation. If you cancel your reservation less than 30 days prior to the scheduled check-in date, you will not be eligible for a refund.

  9. Guests are expected to adhere to all residence rules and regulations, which include respecting quiet hours, maintaining cleanliness, and demonstrating respectful behavior towards fellow guests and staff.

  10. Guests are responsible for any damages caused during their stay and will be charged accordingly.

  11. Student Rooms Lugano is not liable for any loss or damage to your property, or personal injury sustained during your stay. It is recommended that you obtain appropriate insurance coverage to safeguard yourself.

  12. The pricing of our rooms is confidential and must not be shared or used to establish a similar business. Unauthorized use of this information may result in legal action taken against the offender.

  13. Any attempts to use this website or make a booking with fraudulent or malicious intent will be met with zero tolerance. Legal action will be taken against individuals engaging in such behavior.

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